Troubleshooting

Most eSIM profiles can only be installed once. Find out what to do if you've deleted yours.

Common reasons why eSIM installation fails and how to fix them.

Troubleshoot QR code scanning problems with these quick fixes.

Installed but not connected? Check these settings first.

No signal on your MondoMate eSIM? Try these steps.

Slow eSIM data connection? Follow these troubleshooting steps to restore your full speed.

If the mobile data toggle is greyed out or not responding, try these steps.

Roaming is enabled but data still isn't connecting? Check these settings.

Deleted your eSIM? Act quickly and contact support before doing anything else.

What to do if you've purchased a plan for the wrong destination.

Yes, MondoMate supports hotspot and tethering. You can share your mobile data with a laptop, tablet or another phone. Shared data is deducted from your package.

Installation appears to be frozen or stuck in 'Activating' state.

Use the automatic install link instead, or display the QR on a second screen.

If the Add eSIM option is missing, your device may not support eSIM or may be carrier-locked.

Some devices ask for a carrier confirmation code during eSIM installation.

Moved to a new country and your eSIM isn't connecting? Check these steps.

eSIM no longer visible in your phone settings? Here's what to check.

Tips to understand why data ran out quickly and how to manage usage.

MondoMate eSIM plans are data-only. Your regular number handles SMS.

Fix accidental roaming on your regular SIM when using MondoMate for data.

How to reach MondoMate support when you're travelling and experiencing issues.

What an APN is, where to find it and when to change it on your MondoMate profile.