My QR code does not work
3 minqr codescanfailed
QR code scanning issues are common and usually easy to fix. Try these steps before contacting support.
Quick fixes
- 1Display the QR code on a different screen - laptop, tablet, or another phone
- 2Make sure there's good lighting on the QR code screen - avoid glare
- 3Clean your phone's camera lens
- 4Don't zoom in manually - let the camera focus automatically by holding it still
- 5Hold the phone about 15-20cm from the QR code
- 6Try increasing the brightness of the screen showing the QR code
Same-phone scanning
You cannot scan a QR code displayed on the same phone you're installing to. Use the automatic installation link on your phone instead, or display the QR code on a second screen.
QR code says 'used' or 'expired'
Each QR code can only be scanned once. If it shows as 'already used', 'invalid' or 'expired', contact support immediately - do not try to scan it again or purchase a new plan without checking first.
If scanning fails repeatedly, try manual installation using the SM-DP+ address and activation code instead.
QR code still not working? Contact support
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