My eSIM disappeared from settings

2 mindisappearedmissingsettings

If your MondoMate eSIM is no longer visible in your phone's settings, don't panic - it may just be a display issue.

Steps to try

1Restart your phone - eSIM profiles sometimes temporarily disappear after a software update or restart
2Go to Settings → Mobile Service (iOS) or SIM Manager (Android) and look for inactive or greyed-out profiles
3If the eSIM appears as 'deactivated', tap it and choose to activate it
4If you recently updated your device software, wait a few minutes after restart and check again
5If the eSIM is completely gone and you did not delete it, contact support immediately

On some devices, eSIM profiles may be hidden or greyed out during certain processes. Try restarting in safe mode or after a full power-off/on cycle.

If the eSIM is truly gone, contact support before purchasing a replacement plan. In some cases we can help restore the profile.

Contact support

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