I do not see 'Add eSIM' on my device
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If the Add eSIM option is missing, your device may not support eSIM or may be carrier-locked.
- Your device does not have eSIM hardware
- Your device is carrier-locked and restricted from using other providers' eSIMs
- Your device software needs to be updated
- The eSIM option may be in a different location depending on your device model
iPhone (iOS)
- 1Check in Settings → Mobile Service → Add eSIM
- 2If not present, go to Settings → General → About and look for 'EID'
- 3No EID = no eSIM support on this device
Android
- 1Check Settings → Network & Internet → SIM Manager
- 2Or Settings → Connections → SIM Manager (Samsung)
- 3If no 'Add eSIM' option exists, contact your device manufacturer
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