My phone asks for a confirmation code
2 minconfirmation codecarrierinstall
During eSIM installation, some devices show a 'carrier confirmation code' prompt. This is a carrier lock protection feature - not a standard MondoMate step.
What to do
- 1Check your SMS inbox for a confirmation or verification code from MondoMate
- 2Check your email if no SMS was received
- 3If MondoMate did not send a code, this prompt is from your current carrier - contact them to get the code
- 4If your phone is carrier-locked, you may need to unlock it before installing any third-party eSIM
Carrier lock
A carrier-locked phone will only accept eSIM profiles from the carrier it's locked to. Contact your home carrier to check if your phone is locked and request an unlock if needed.
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