My eSIM is stuck activating
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If your eSIM shows 'Activating...' and does not complete, wait at least 5 minutes before troubleshooting — some activations take time on slower connections.
- 1Wait 5 minutes — activation can take time on slower connections
- 2Make sure you have a stable Wi-Fi connection (not mobile data)
- 3Toggle flight mode on and off to reset the network stack
- 4Restart your phone fully (power off, power on)
- 5If still stuck after 10+ minutes, contact support with your order number
Where to check status
iPhone (iOS)
- 1Settings → Mobile Service
- 2Your MondoMate eSIM should show as 'Active' or 'Installed' — not 'Activating'
- 3If stuck on 'Activating', restart your iPhone and check again
Android
- 1Settings → Network & Internet → SIM Manager
- 2Your MondoMate eSIM should appear as an installed profile
- 3If the status is pending or stuck, restart and check again
Do not delete a partially activated eSIM profile. Deletion is often irreversible. Contact support first and describe what you see on screen.
Stuck after 10 minutes? Contact support
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