I cannot turn on mobile data

2 minmobile datatogglegreyed out

If the mobile data toggle for your MondoMate eSIM is greyed out or not responding, try these steps in order.

Steps to try

1Confirm MondoMate eSIM is selected as the active data SIM in settings (not your home SIM)
2Make sure flight mode is off
3Toggle flight mode on and off to force a network re-registration
4Restart your phone completely
5Make sure your device software is up to date
6Check that data roaming is enabled specifically on the MondoMate eSIM
7Contact support if the issue persists after trying all steps above

Go to Settings → Mobile Service → tap MondoMate eSIM → make sure 'Turn On This Line' is enabled and 'Data Roaming' is on.

Do not delete your eSIM without contacting support first - especially if the plan has already been activated.

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