Can I install the same eSIM more than once?
Most eSIM profiles can only be installed once. Find out what to do if you've deleted yours.
Help for your purchased eSIMThe one-time installation rule
In most cases, an eSIM profile can only be installed on one device, one time. Each activation code is single-use by design - this is a security feature, not a limitation of MondoMate.
Do not delete your eSIM unless support specifically asks you to. Once deleted, reinstallation is usually not possible.
I deleted my eSIM by accident - what now?
Contact MondoMate support immediately with your order number. Depending on your plan and how much data was used, we may be able to issue a replacement profile. Act fast - the sooner you contact us, the better the chance of a resolution.
- 1Do not try to reinstall using the original QR code or link - it will not work
- 2Find your order number in your confirmation email
- 3Contact MondoMate support with your order number
- 4Wait for support to advise on next steps
Switching phones?
eSIM profiles cannot be transferred between devices. If you're upgrading to a new phone and still have data remaining, contact support before making any changes - do not delete the old eSIM first.
Always contact support before deleting an eSIM you're unsure about. It's always better to ask first.
Contact support
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