What does 'Link is no longer active' mean?
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If you see 'Link is no longer active', it means the link you clicked has expired. Both login links and eSIM installation links are valid for a limited time for security reasons.
Login link expired
Login links sent to your email expire after 15 minutes. If you see this message after tapping a login link:
- 1Go back to mu.mondomate.com
- 2Enter your email and request a new login link
- 3Open the new email and tap the link within 15 minutes
eSIM installation link expired
Your eSIM installation link (sent to your phone via SMS) can expire if the eSIM has already been activated or the link has timed out.
Do not attempt to reinstall an already-active eSIM. If you deleted your eSIM and need to reinstall, contact support - don't click old links.
- 1Log in to your dashboard at mu.mondomate.com
- 2Find your eSIM in 'My eSIMs'
- 3Use the QR code or manual code shown there for reinstallation
Can't reinstall? Contact support
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