My account & self-service
Manage your eSIMs, purchases and account settings in My account.
Where can I find my eSIM after purchase?
Your eSIM details are sent to your email immediately after purchase.
Logging in to My account
Open My account and sign in with your email or an available connected login method.
Order overview and active eSIMs
See your plans, status, remaining data and expiry from one dashboard.
How to use the MondoMate dashboard
A complete overview of your MondoMate account at mu.mondomate.com — where to find everything you need.
What does 'Link is no longer active' mean?
Why your dashboard login link or eSIM installation link has expired — and what to do next.
How to choose a destination and data plan in the dashboard
How to browse destinations, compare plans and select the right one for your trip directly from your account.
How to buy a data plan in the dashboard
Step-by-step guide to purchasing a new eSIM data plan from your MondoMate account.
How to find your QR code and installation code in the dashboard
Where to find your eSIM QR code, SM-DP+ address and activation code in your MondoMate account.
How to check data usage, validity and warnings
How to monitor your remaining data, check expiry dates and understand warning messages in your MondoMate dashboard.
How to change language, currency and account settings
Adjust your dashboard display language, currency preference and notification settings in your MondoMate account.
How to get help and contact support from the dashboard
How to use the built-in chat, find quick answers and contact the MondoMate support team directly from your account.
Activation codes and buying plans for others
How to purchase MondoMate activation codes for a friend or family member, and how activation codes work.
Related guides
Continue here to read more about setup, compatibility or activating your eSIM.
Still need help?
Our support team is ready to help with installation, data or compatibility questions.