Can I cancel my order?
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Cancellation is possible if your eSIM has not yet been installed or activated. Once installed or used, the order cannot be cancelled and the plan is non-refundable.
How to request a cancellation
- 1Contact MondoMate support as quickly as possible after purchase
- 2Include your order number and the email address used at checkout
- 3State clearly that you have not installed or activated the eSIM
- 4Support will confirm whether your order is eligible for cancellation
Do not install your eSIM if you intend to cancel. Installation may make the order non-refundable. Always contact support before installing if you have doubts.
Contact support to cancel
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