What is MondoMate's refund policy?
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MondoMate's refund policy is based on whether the eSIM has been installed or used. The sooner you contact us, the more options are available.
How refunds are processed
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and typically takes 3–10 business days after approval.
Each case is assessed individually. Contact support with your order number and a brief description of the issue — we'll do our best to help.
Contact support to discuss a refund
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