Check your phone before installing your eSIM
How to confirm your phone supports eSIM, check for SIM lock, and make sure you're ready before buying or installing.
Two minutes of checking now can save a lot of frustration later. Run through this list before buying or installing your MondoMate eSIM.
Step 1 - Check eSIM support
Most iPhones from XS (2018) and most Android phones from 2019 support eSIM, but not all.
- 1iPhone: Settings → General → About → look for EID - if it's there, your phone supports eSIM
- 2Android: Settings → About Phone → look for EID, or try Settings → Network & Internet → SIMs → Add eSIM
- 3No EID? Your phone likely doesn't support eSIM
Step 2 - Check for SIM lock
Some phones bought from a carrier are 'locked' and can only use that carrier's eSIM profiles.
- 1iPhone: Settings → General → About → scroll to 'Carrier Lock' - if it says 'No SIM restrictions', you're fine
- 2Android: Contact your original carrier to check if your phone is unlocked
If your phone is carrier-locked, you'll need to unlock it before using MondoMate eSIM. Contact your carrier - most unlock phones after you've paid off the contract.
Step 3 - Check Wi-Fi availability
You need an internet connection to download your eSIM profile. Install at home on stable Wi-Fi - not at the airport or on mobile data.
Have the MondoMate website open before you start. You'll need the QR code or activation code during installation.
Ready? Install your eSIM now
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